Returns & Exchanges
At Valencia Pakistan, we strive to ensure your fashion experience is seamless, offering a 7-day hassle-free return and exchange policy for all unworn items with original tags. We are committed to providing you with the perfect fit and premium quality in every piece you purchase.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and the reason for the return or exchange.
Quality Inspection
Ensure the item is in its original condition, unwashed, and with all Valencia brand tags intact to qualify for a successful processing.
Package and Ship
Securely pack the item and ship it back to our fulfillment center in Lahore through any reliable courier service of your choice.
Resolution and Refund
Once our team verifies the returned goods, we will issue a digital store credit or process a bank refund within 5 to 7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing