Frequently Asked Questions
Your guide to shopping the latest fashion at Valencia Pakistan
What are the shipping charges and delivery times within Pakistan?
We offer standard shipping across Pakistan for a flat fee of PKR 250. Orders are typically delivered within 3 to 5 business days, though sales events may cause slight delays.
Does Valencia Pakistan offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery services nationwide. You can also choose to pay via secure credit/debit card gateways or bank transfers at checkout.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the items are unworn, have all tags attached, and are in their original packaging. Please note that sale items are only eligible for size exchanges.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our chart to ensure the perfect fit.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to photographic lighting and different screen calibrations, a slight variation of 5-10% in color may occur.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment's progress.